Madoda Carriers Limited investigated for breaching CCPC Act

The Competition and Consumer Protection Commission CCPC has launched investigations into complaints that Madoda Carriers Limited breached the CCPC Act of 2010.
This is according to a notice of investigation, which has appeared in one of the daily newspapers.
The commission says it received a complaint from Fredrick Thomas Zulu that on December 6, 2014, he was made to buy a bus ticket for Madoda Carriers Limited when he actually requested for a ticket from either Johabie or Jonda Bus Services to travel from Lusaka to Chipata.
Mr. Zulu further complained that when he observed that the bus ticket was not what he requested for, he asked for a refund of 150 Kwacha but he was informed that no refunds are given once a ticket has been bought.
The CCPC also explains that Mr. Zulu complained of being delayed because the bus started off at 12:30 hours when he intended to start off at 08:30 hours.
And the commission observed that the Madoda receipt had a disclaimer displayed which read that the company will not be liable for loss or damage to articles in the bus in case of fire, theft or any other causes beyond its control.
The commission has given the manager of Madoda Carriers Limited of Plot 2525 in Katopola, Chipata, a 14 days’ notice to respond to the complaint.
It has stated that failure to respond to the notice of investigation is an offence liable to prosecution in the courts of law.
Meanwhile the CCPC has also issued a notice of investigation into complaints against Kali Marketing Zambia Limited of Lusaka for violating the CCPC act.
The commission states that it received a complaint from Stephen Ngalande of Chipata alleging that he was sold a Solar Lamp, which did not work according what he was told by an agent for the company only identified as Mr. Kamaya.

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